Refund policy

Please note the BRCNZ™ Policies are not legal advice - these are our guide to Terms and Conditions of contracting with our brcnz.co.nz ecommerce store. For legal advice - contact your personal legal adviser.

BRCNZ™ Return Policy

BRCNZ™ have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unpacked or unused, with tags, and in its original packaging. You’ll also need the sale receipt or other proof of purchase.

To activate a return, you can contact us at info@brcnz.co.nz .

If your return is accepted, we’ll send you a confirmation with a return shipping label, which will include instructions on how and where to send your package. The return is at your own cost within a 14 day period of the purchase and we recommend packing the goods appropriately and keep original packaging tidy as we only accept refund on products in their original packaging with 'no tape or packaging or product damage'.

Note that items sent back to BRCNZ™ without first requesting a return will not be accepted.

Items that are returned damaged may not be fully refunded and may be sent back at the purchaser’s own cost. 

BRCNZ™ reserve the right to 'refuse' or 'reduce 'the refundable value of products at their discretion.

You can always contact us for any return questions at Info@brcnz.co.nz.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate any issues and / or concerns and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalised items). BRCNZ™ reserve the right to refuse any goods deemed non-returnable at their total discretion. We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on 'sale items' or 'gift cards'.

Exchanges
The fastest way to ensure you get the item you want is to either 1) return the item you have to BRCNZ™ at 50 State Highway 5, Rotorua 3073, New Zealand (only return after the return / exchange request is accepted by BRCNZ™), or 2) make a separate purchase for a replacement / new item. This can be done by contacting BRCNZ™ on +64-7-213 1317 to confirm process and any agreed exchange or refund options.

Refunds
BRCNZ™ will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method to the agreed amount. Please remember it can take some time for your bank or credit card company to process and post the refund.